How do I update a case's status?

To update the Case Status of an individual case,

1. Click the arrow button found next to the current Case Status on the top right of the Case Information table on the Case Home page
2. Toggle between Active or Inactive status
3. Once the Case Status has been set, you will see an indicator in the bottom left corner of your screen confirming the updated status.

Case Status toggle menu on the Case Info table on Case Home

Active Status Set Indicator

Inactive Status Set Indicator